National voice, local impact.

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Interface Workforce Development
Desgined with you in mind

Voluntary Action Scotland recognises that running an Interface is a complex and challenging business and one that needs a highly skilled workfrce. We know that you are keen to meet your development needs and are offering dedicated Third Sector Interface training covering three key skill areas requested by you.

Resolving Conflict
Despite the damage conflict causes how many of us have been trained to deal with it well?

Date: Tuesday 28th February 2012
Time: 10am (registration at 9.30am) - 5pm
Venue: Voluntary Action East Renfrewshire, underCOVER, 56 Kelburn Street, Barrhead, G78 1LR
Trainer: Carolyn Stenhouse, Avanté Consulting
Costs: £90 per delegate
Learn how to:

• Resolve conflict with individuals and groups
• Understand your own and others' response to conflict and the impact this has on resolution
• Facilitate good outcomes and positive 'endings'
• Deal with 'challenging and difficult' people

Influencing People
Working in partnership is especially challenging when we are asked to influence without authority.

Date: Thursday 2nd February 2012
Time: 9.30am (registration at 9am) - 4.30pm
Venue: Edinburgh Training and Conference Venue
Trainer: Carolyn Stenhouse, Avanté Consulting
Costs: £90 per delegate
Learn how to:

• Influence and lead others
• Build and sustain rapport
• Maintain productive relationships with a range of individuals in different settings
• Respond confidently under pressure

Personal Impact
The best communication takes place when we have a great connection with others, but how often do we consider that how we walk, talk and how we think is how we are perceived.

Date: Friday 3rd February 2012
Time: 9.30am (registration at 9am) - 4.30pm
Venue: Edinburgh Training and Conference Venue
Trainer: Carolyn Stenhouse, Avanté Consulting
Costs: £90 per delegate
Gain:

• Personal insights into how you are met and received
• Understanding of the importance of your voice, movement and presentation in how you communicate with others
• Tips and techniques for speaking and moving with confidence
• Understanding of how to connect with people and make an impact in a group

Book NOW to avoid disappointment.
To reserve a place, please e-mail vicky@voluntaryactionscotland.org.uk